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The Structure and Uniformity of Training | Twilight Homecare Services
We've recently been rated GOOD overall by the Care Quailty Commission (CQC). See The Report
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The Structure and Uniformity of Training.

Inductions for all care staff must take 6 days and a minimum of no less than 3 days, regardless of experience. They must follow a systematic and uniform programme, the contents of which shall comprise the following topics:

• The nature of personal and domestic care
• Respecting client choice and promoting independence
• Complying with the Company’s Code of Practice
• Health and Safety Policy (including infection control and fire safety
• Monitoring the health and welfare of the service user.
• Dealing with emergency situations
• Disciplinary and grievance procedures and polices
• Effective communication
• Confidentiality
• Preventing and reporting abuse and suspected abuse
• Whistle blowing
• Equal Opportunities
• Anti-discrimination good practice
• Working to professional standards and representing the Company
• Gifts and bequests
• Activities that should be covered by a carer
• Activities that should not be covered by a carer
• Context and knowledge of Twilight Homecare Services Ltd and the Company ‘Who’s Who’
• Quality Assurance and Monitoring the carer’s role and the role of others within the company
• Introduction to caring for people with dementia
• Introduction to caring for people with learning and physical disability
• Introduction to caring for people with mental Health